PRIVACY POLICY

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Olympia Service Station respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and look after your information when you visit our website, contact us or use our services. It also explains your rights under UK data protection law.

1. WHO WE ARE

Olympia Service Station is an independent vehicle repair and servicing garage based in Preston. For the purposes of data protection law, Olympia Service Station is the “data controller”, which means we decide how and why your personal data is used.

If you have any questions about this Privacy Policy or about how we handle your data, you can contact us using the details on our Contact page.

2. DATA WE MAY COLLECT ABOUT YOU

We may collect and process the following types of personal data:

• Identity details such as your name and title

• Contact details such as telephone number, email address and postal address

• Vehicle details such as make, model, registration number and service history

• Booking and service information such as appointment dates, work carried out and payments made

• Technical data such as IP address, browser type and information about how you use our website

• Any other information you choose to provide when you contact us or visit us

We do not intentionally collect special category data such as health information through our website or as part of normal garage enquiries.

3. HOW WE COLLECT YOUR DATA

We may collect personal data in the following ways:

• When you contact us by phone, email, contact form or in person

• When you book a service, repair or other work

• When you visit our website, where basic technical information may be collected automatically

• When you follow or contact us via social media platforms

• When you provide feedback, leave a review or respond to a request for information

4. HOW WE USE YOUR DATA

We use your personal data only where we have a lawful reason to do so. Typical uses include:

• To respond to your enquiries and provide information you request

• To book, manage and carry out servicing, repairs and other work on your vehicle

• To issue estimates, invoices and receipts

• To keep records of the work we have carried out on your vehicle

• To manage our relationship with you, including customer service and aftercare

• To improve our services and website through basic analysis and statistics

• To comply with legal and regulatory obligations

We will not sell your personal data and we do not use your data for unrelated marketing without your consent.

5. LAWFUL BASES FOR PROCESSING

We rely on one or more of the following lawful bases to process your personal data:

• Performance of a contract where we need your data to provide the services you have requested

• Legitimate interests where we have a fair business reason to use your data and this does not override your rights

• Legal obligation where we must keep certain records for tax or regulatory purposes

• Consent where you have clearly agreed to a particular use of your data

6. SHARING YOUR DATA

We may share your personal data only when necessary and only with:

• Professional advisers such as accountants where required for business administration

• External service providers who support our website, IT systems or payment processing

• Suppliers or specialist service providers where needed to complete work on your vehicle

• Law enforcement bodies, regulators or insurers where we have a legal duty to do so

Any third parties who process data on our behalf are required to keep it secure and to use it only for the purposes we specify.

7. DATA RETENTION

We keep your personal data only for as long as is reasonably necessary for the purposes described in this policy and to meet any legal, accounting or reporting requirements.

In general:

• Vehicle and service records may be kept for up to seven years after the last work carried out

• Financial records such as invoices and payments may be kept for at least six years to satisfy tax obligations

• Enquiry information that does not lead to ongoing work is kept only for as long as needed to handle your request

When data is no longer required it will be securely deleted or anonymised.

8. YOUR RIGHTS

Under UK data protection law you have a number of rights in relation to your personal data, including:

• The right to access a copy of the personal data we hold about you

• The right to request correction of inaccurate or incomplete data

• The right to request deletion of your data in certain circumstances

• The right to object to our use of your data, or to request restriction of processing in certain situations

• The right to withdraw consent where we rely on your consent

• The right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how we handle your data

To exercise any of these rights, please contact us using the details on our Contact page.

9. COOKIES AND WEBSITE TRACKING

Our website may use cookies or similar technologies to improve your experience and to help us understand how visitors use the site. Cookies are small text files stored on your device.

You can usually control cookies through your browser settings. If you choose to disable cookies, some parts of the website may not function fully. For more detail on any cookies used, please refer to our Cookie Notice if available on the site.

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You can contact us via the following:

Telephone: 01772 821439

Our Address: Olympia Garage, Olympia House, Preston, PR1 4AP

Our Email: olympiagarageltd@gmail.com

10. THIRD PARTY WEBSITES

Our website may include links to other websites such as mapping, review or social media platforms. We are not responsible for the privacy practices of these third party sites. You should read the privacy policies of any external websites you visit.

11. SECURITY

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. While no system can be completely secure, we work to ensure that your data is treated with care and safeguarded appropriately.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in law, technology or our practices. Any changes will be posted on this page and the “Last updated” date will be amended. We encourage you to review this policy periodically to stay informed about how we protect your data.